How long does Obsidrix delivery take?

Most Obsidrix orders are processed after payment confirmation and shipped according to the delivery timelines shown on the product and shipping policy pages.

Are payments on Obsidrix secure?

Yes. Obsidrix uses Razorpay for secure payment processing and does not store card or banking credentials on its own servers.

How can I report a product or order issue?

Logged-in customers can report issues from the product page or My Orders page. Support requests then appear inside the issue thread for customer and admin review.

Support Answers

Frequently asked questions

Quick answers for payments, shipping, support issues, cancellations, and shopping on Obsidrix.

Orders and delivery

How long does delivery take?

Delivery timing depends on product availability and shipping location. The latest dispatch and shipping guidance is available on our Shipping Policy page.

Can I track my order?

Yes. Logged-in customers can review active and past orders from My Orders.

Payments and refunds

Are payments secure?

Yes. Payments are processed through Razorpay with secure verification and encrypted checkout flows.

Where can I read the refund policy?

Visit the Cancellation and Refund Policy page for the current rules and timelines.

Support and product issues

How do I report a product issue?

You can report a product or order issue from the product page or from your order history. Obsidrix support then continues the conversation in your issue thread.

How do I contact the team directly?

Use the details on the Contact Us page for account, order, and support queries.

Welcome to Obsidrix