When cancellation is allowed
You may request cancellation before dispatch. Once an item has shipped, cancellation is no longer available.
Refund Policy
Cancellation, refund, and replacement guidance
Read the refund policy before ordering so you understand the eligibility rules, support process, and expected response timelines.
Refund eligibility
- Damaged product received
- Defective or non-functional item
- Incorrect item delivered
What is not refundable
- Change of mind after purchase
- Incorrect size or color selected by the customer
- Damage caused after delivery through misuse or mishandling
How to file a claim
Contact us within 48 hours of delivery with your Order ID and clear photos or a short video. An unboxing video helps speed up review and resolution.